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Recruiting departments that leverage radical transparency will win more than their fair share of talent. As a leader of recruiting departments at some of the world’s most well-known companies, I should point out that I am really in the business of telling
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I suggest a stronger relationship with Branding/Marketing/OD and HR professionals in the development of a coordinated and focused approach to align the employee experience and customer experience. Usually the things that cause employees the most grief and
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brand perception is about people, not products, services or price. Research tells us that that is the case for most people. Their view of a brand is based on their last experience, and usually that means their last interpersonal experience. So if that’s
