When asking employees why they like working for a company, one of the most common refrains is “because of the people, my co-workers, we are like a family”. Any recruitment advertising copywriter can attest to this and, after reading such feedback in the creative brief, will promptly roll their eyes and then try to find a new way to “spin” this age-old sentiment.
“Join Company X, and you not only get a great job, but you also gain a family”
Trite as it may be, employees are expressing a sentiment that is widespread and based in truth. The workplace is a community. A community made up of people that you often see more than your own family. There is an undeniable group cohesion that resembles “family” that the work company-employee work contract generates.
When making a career choice, candidates are searching for information about a potential employer and if they will spend time to look for it. Use your career site as a venue to publicly display your community of passionate employees. Lead the search results by authentically communicating your employer brand and providing a window into the “employee-experience” on your career web site. Openly illuminate your employee-experience by incorporating social features into your corporate career web site and encouraging employees to participate in online communities where your candidates are spending their time. Don’t fight the decentralization of your employer brand… *enable it*.
Controlling the flow of information to employees, customers, partners etc, used to be easy with newspapers, TV, radio, print, email, and the like. Today, your brand is being watched, augmented, and de-located. People are writing their own stories, thoughts, ideas, and developing new products and services using social media technologies. These simple technologies and services: Blogs, Wikis, Forums, Tagging, Podcasts, and RSS are connecting people and information in new ways, conversations, faster than you can say oh shit. (via Advancing Insights).
Companies try to hide what it is *really* like to work for them like they are a secret society that you get to have no real knowledge of until you are accepted and initiated. There is the reality of a group being its own worst enemy, and a need exists to balance the idealistic view that companies will suddenly open up and allow completely public free speech, with the freedom and open spirit needed to create a thriving online community.
Effectively communicating what your company’s community believes in, and what it is driven by, will determine the kinds of people you attract and keep. When it comes to communicating what the real employee experience is and helping to foster a public online community that potential candidates can explore when researching your company - do not put your head in the ground and fear your employee experience being public - embrace it and handle it with grace.
The next generation of corporate career sites need to completely invert the funnel and begin to engage visitors on their terms - with immediate access to information that is real and important to them. Career sites will HAVE to incorporate two-way communication and distribute their content through the innumerable web-tubes in order to create opportunities to directly connect hiring managers and recruiters to passive talent where they live online. This also means that companies have to come to terms with the fact that
“C2.0″, as in Careers 2.0. - the next generation of Career Sites and Intranets that enable dialog and collaboration, closed corporate social networks, and employee communities will define and build Employer Brands in the future.
many of the interactions between talent and company will not begin on the corporate career site at all as people increasingly utilize social media and Google in order to gain access to *authentic* information and gain access to windows into the soul of a company. As any reader of EXCELER8ion knows, my tireless mantra is - “C2.0“, as in Careers 2.0. - the next generation of Career Sites and Intranets that enable dialog and collaboration, closed corporate social networks, and employee communities will define and build Employer Brands in the future.
People are increasingly using “new technologies” that make it easy to publish content to the web to share opinions, insights, experiences, and perspectives with each other. For the uninitiated, the applications and web sites that enable this user-generated content are often grouped into the term Social Media. Authentic user content that can be generated by anyone (and everyone) and shared through social media. This content can powerfully influence overall perception of a company and their employer brand. In my experience, Social Media has a bad rep in the corporate HR world - and yet this is with social media tools that people are connecting, building relationships, and the sourcing of talent is happening.
The word is a combination of producer and consumer that perfectly describe the millions of participants in the Web 2.0 revolution.
This revolution that we are witnessing doesn’t stop because we are talking about employer brand and recruitment. I am calling the ‘prosumer’ of the employer branding / recruitment world - the “Career Prosumer” - an individual that actively produces content, participates, and engages with prospective employers - often outside of the careers site on a corporate blog or in a social network. Career Prosumers will not necessarily always use or relate to the sites that we create in the ways that companies expect them to.
Providing platforms and forums that seek out and *encourage* such real user generated content introduce a level of transparency and credibility into how a company is perceived. Participating in social networking sites, such as LinkedIn and Facebook allow employers to communicate with talent where they are ALREADY spending their time. Want a live example? Check out this Facebook group that was just started by my Twitter bud, Chris Brogan, called Grasshoppers. The description of this group:
Grasshoppers are motivated, talented people with a shared belief that helping others comes back in good ways to everyone involved. From friendsourcing (finding help with business or personal projects through friends) to building a network of colleagues for future collaboration, Grasshoppers is a group that hopes to answer the question, “How can I help?”
Talent sourcing is becoming intertwined with “Friendsourcing”. In a way, this is no different that how it has ALWAYS been. Referrals have ALWAYS been the number one source of hire - now we are just making our friends and networking differently. What’s new here is that we’re using the network effect of the Internet so your message is amplified a thousand times over and can reach the furthest reaches of the world, or right next door where your hidden candidates live, as in within a 20 mile radius of your headquarters. The latter is often overlooked due to the vast reach of the Internet - we forget that the Internet is one of the most efficient self-selecting people connectors ever seen. People self-select around interests, passions AND LOCATION. What’s better, an online Ducati motorcycle group or an online Ducati motorcycle group that’s based in your area where you can meet up for group rides? (Yes, Julian and I are going to get a Ducati, and yes I am going to take riding lessons). Chris distributed a message to all of the Grasshopper group’s member asking them Go to the Discussion Board for the Group and post Job Wanted or Job Opening threads, and start populating them.Top companies understand that and will create a “recruiting culture”, ensuring that their recruiters and hiring managers spend their time building relationships where candidates already live - not the other way around. So often in life, we are just going through the motions instead of really driving our reality, driving our business, really engaging with real people, with real talent. I can name only a handful of companies that are overtly using social media for the purposes of connecting to and engaging talent in their employer brand and yet we are witnessing the development of ‘Un-Careers Sites’ - as employer brands and messaging can now be easily found, aggregated, but not controlled on dozens, hundreds, and even thousands of sites across the web. Aggregating that content for easy consumption for interested individual, and becoming an active participant in the creation of that content, is the key to engaging the Career Prosumer and understanding C2.0.
Thanks to one of Shannon’s partner’s in crime (hat tip Laura) we have the following representative example of old fashioned marketing colliding with today’s consumer.
The inspiration for the movie comes out of Microsoft. Surprised? You shouldn’t be - Microsoft has proven more than any other company that if you get out of the way of your people, your people can save your ass.
In this example Microsoft employee Geert Desager AND Microsoft’s Belgian communications agency Openhere have been turned loose in the blogosphere with some good ideas, a blog, and some video production talent. The result? Here’s what Geert has to say on their results after two weeks.
“Another small update:
more than 75.000 views of the movie
more than 240 incoming links
more than 250 comments on the blog”
What a couple of people at Microsoft did, and even more importantly, what Microsoft DID NOT DO (try to stop bloggers like Robert Scoble), is what makes it possible today for Geert and Openhere to do this.
Today this outreach continues and has continued to evolve with stories like Geert’s and Microsoft Recruitosphere pioneer Heather Hamilton. To these people, The Scoble’s, The Hamilton’s, their bosses, and bosses bosses go the thanks! Not only does Microsoft win in advancing their products and services but they also build a stronger employer brand and employee culture. Moves like this make it easier on the recruiters at Microsoft to land their next software guru. It’s a nice contrast to the tyranical employer brand that Apple is presently building for their abusive blogging and employee communication policies. Apple would do well to go back and watch their famous lemming commercials while consulting Wikipedia with a keyword search for “Orwellian.”
Well done Geert, and Robert and Heather and the legions of other Microsoft talent who have helped move us forward. Everyone in corporate america owes you and Microsoft our thanks, and not just for Excel or Word.
– Jules
p.s. Check out Openhere’s about page. I love their pitch (even if it isn’t a pitch).
“Openhere is an agency where open-minded people work for open-minded advertisers. “
You get the idea that soon the agencies that pretend to hold these values will be replaced by ones that really DO believe in what they’re selling. We believe.
Focusing on the corporate careers site as the main destination where companies can connect with and engage talented people is a continuous theme here on EXCELER8ion. It used to be that the corporate careers site was THE destination where job seekers could learn about the company and have their first exposure to the employer’s brand messaging. I now find myself in every client presentation having lengthy discussions about the new reality we face that when someone does a search on Google or Yahoo! when researching your company - it is likely that the search results returned will be posts from the blogosphere, not necessarily the corporate careers site, and not necessarily with a positive message.
This has a huge impact on how job seekers perceive your employer brand - as the information that is found on a blog post is often considered more credible and real as compared to the ‘controlled’ information that companies usually make available to job seekers on the careers site. Since the information posted on the corporate careers site usually does not really portray what it is really like to work for a company this lack of real information is literally forcing them to go to search engines to seek out the ‘real deal’ before deciding if they want to consider a company as a future employer. The result is that your employer brand message can now be found (but not controlled) on dozens, hundreds, and possibly even thousands of sites across the web.
The changing expectations regarding where job seekers can go online for ‘real’ and transparent information about a company are being seen outside of Careers as well. Shel Holtz, VP of New Marketing for crayon, spoke at the New Communications Forum in Las Vegas last week (I would have killed to attend all of Track 1) and he just posted asking his readers what their thoughts are regarding the value of company websites:
A recurring theme here at the New Communications Forum (in Las Vegas) is the value of corporate websites. Speakers from David Weinberger to John Bell (from Ogilvy PR) have reiterated the point: People will search Google and engage in the blogosphere to find out what’s what with a company before they visit the company’s website. Even if they do visit the company website, it’s only to get the company’s point of view, not to make an ultimate decision or establish an opinion.
While Shel is looking to discuss the extent to which this is indeed the case - the fact remains that from a employer brand point of view - every day there are conversations that are taking place on blogs about what it is like to work for a company, and those conversations are being indexed and found during searches.
The result?
Companies do not have one careers site - they may literally have thousands. Instead of fighting this reality, I want to to talk about the possibility of breaking away from the traditional careers site experience and provide people with an ‘Un-Careers’ site? (I owe the credit for coining this term to my colleague, Jeremy Shapiro - VP, Hodes iQ).
What to do?
Make the site a destination that aggregates all of the content out there about a company - all of the employee blogs, past employee blogs, personal blogs - all of it - not just the typical careers marketing spin.
Shel discusses how Microsoft did this a few years back (not for careers):
There also are ways to make the corporae [sic] site more of a destination. Microsoft did this by creating a bias-free clearinghouse of content related to the federal and state lawsuits it was facing a few years back. By offering all content—not just that which was pro-Microsoft—the company ensured that, for at least some journalists and others—the Microsoft site would be the go-to destination for documents and other materials dealing with the lawsuits.
I view this as an immediate, no BS way to provide a real and transparent view of the company, and as a byproduct, such a move would also up the credibility of the more “traditional” careers content that might otherwise have just been brushed off as spin. Once companies leverage the social network, instead of hiding from the content that already exists out there - a world of possibilities immediately opens up for distribution of job postings via rss and widgets - but I will save that for another post.
What do you think - will corporate America ever be ready for such a move as a un-careers site?
My Dad just sent me a Fortune article called “I got my job through Second Life” all about real people and real companies finding jobs directly through Second Life. It reminded me that most every job I landed over my career was through my small network of friends and associates and how the same has been true for my business exceler8. Here’s an excerpt from the Fortune story.
“And just as the way we surf the web changed, the way that corporate America does business has changed in this middle space. Case in point: the most radical dotcom 2.0 recruitment wave is happening in virtual reality thanks to Second Life. Instead of posting a resume on Monster.com that will hopefully net a flesh-and-blood job interview, your avatar can be interviewed and hired all within Second Life, often for jobs possible only in virtual reality.”
“People who have been in SL since its inception might not be professional content developers, but they have become experts,” says Brandon Berger, senior strategist at OgilvyInteractive’s Digital Innovation unit. Hence, Ogilvy has hired a lot of people directly from Second Life to execute projects for the big name clients who have worked to be in Second Life.”
Imagine arriving for your Second Life interview in this little number…
I first heard about Second Life from Jim Stroud and went to check it out after our phone call. Back then (which wasn’t that long ago) SL hadn’t yet exploded on to the front page of every business magazine, blog page and tech site known to man. Despite my complete lack of interest in online role playing communities (which is strange given my dweebiness and love of online community) I recognize that I have to be involved in SL because it is a highly relevant community for my personal and business interests. I am a social media geek after all. While I find SL’s interface complex, limiting and ultimately boring, I’ll keep trying it for the promise that it holds in meeting real people. There ARE interesting people in this community. And just like other interesting communities, our exposure to the new people we meet in them expand our horizons on all fronts.
Hey Shannon, does this qualify for the category you coined “Job Search 2.0“?
When asking employees why they like working for a company, one of the most common refrains is “because of the people, my co-workers, we are like a family”. Any recruitment advertising copywriter can attest to this and, after reading such feedback in the creative brief, will promptly roll their eyes and then try to find a new way to “spin” this age-old sentiment.
AND Microsoft’s Belgian communications agency 
Focusing on the corporate careers site as the main destination where companies can connect with and engage talented people is a continuous theme here on EXCELER8ion. It used to be that the corporate careers site was THE destination where job seekers could learn about the company and have their first exposure to the employer’s brand messaging. I now find myself in every client presentation having lengthy discussions about the new reality we face that when someone does a search on Google or Yahoo! when researching your company - it is likely that the search results returned will be posts from the blogosphere, not necessarily the corporate careers site, and not necessarily with a positive message.
EXCELER8ion is where Julian and Shannon Seery Gude write on Social Media, Interactive Marketing, Technology and Internet Business Topics. 